Now guiding NBA/G-League/WNBA streams across every screen with distributed incident command.
Ops written like a pastel case study
Three acts that mirror live production: stability, systems, intelligence.
Chapter 01 · Arena
I build calm before tip-off: rehearsal checklists, device matrices, escalation trees, and empathy for the fan on the couch.
Chapter 02 · Engine Room
Automation + dashboards + runbooks that keep support feeling like a conveyor belt instead of a fire drill.
Chapter 03 · Intelligence
Applied ML for credit, fraud, and ops copilots. Every model ships with explainability notes and UI hooks.